Terms and Conditions

Terms and conditions of all therapy provision

Please be sure to read these in detail and be aware that by booking any session, at any stage you are accepting these conditions. Latest update 13th Feb 2020. Your agreement to adhere to these terms means adhering to updates with a 7 day escape clause.

Please note that this latest update is as a result of a significant additional international certification being applied for, so some adaptation and tightening of the T’s and C’s are required.

These conditions are for your protection

These terms and conditions are to ensure that where ever possible, appropriate support is provided. This is in your interest and is intended to be consistent with NICE guidelines.

They are also designed to ensure a fair contract for your therapist. Your therapist has legal representation and will defend their position.

These conditions will be strictly adhered to

For your protection we will enforce the boundaries that these conditions require. These terms and conditions effective replace all previous versions.

The following is agreed by the client or by the client’s parent or guardian on their behalf: Do not book a session if you do not agree. By booking you are agreeing and acknowledging INFORMED CONSENT AND CONTRACT.

  • EITHER party may terminate the relationship at any time with 7 days notice.  Less than a full 7 days notice from the client incurs a session fee. NEITHER party needs a reason. (Blame is not required).
  • If at any time the therapist feels that there might be a negative effect from continuing therapy (do no harm), they may use the clause above without disclosure that might be hurtful to the client.  If the client insists, then this will be revealed without prejudice.
  • Any medical condition has already been presented to a medical doctor for any medical treatment. Medical conditions are not treated* / diagnosed although recognised assessment protocols may be used (*except for where there is a NICE recommended psychological or complementary therapy treatment available, or a research evidenced treatment option). Weight loss can not be achieved without a sensible calorie controlled diet and exercise. Clients should discuss diets, exercise plans and weight loss with their medical doctor. Failure to disclose known mental health, learning disability or medical condition assessments or diagnosis may result in the practitioner having to discontinue treatment and may invalidate any agreed course of treatment or case management. We work with people with diagnosis according to NICE and other guidelines. We are not a statutory body and therefore may have to refuse some cases because of limits within our service. Any treatment offered is within psychotherapy, psychoanalysis, hypnotherapy and complementary therapy competencies (including variations such as coaching, NLP, CBT and so forth).
  • If you have issues as a client about general bookings [obviously exclusion is about bland mechanics of bookings, or leaving therapy], availability, or any other function about the conduct of sessions, you will discuss these during session (we always have reviews), and not engage in email or other discussion which is inappropriate.
  • If your appointment is not reflected in the Google Cal system, and is not otherwise confirmed by private message (SMS / email) then you do not have an appointment.
  • From March 2019 we have introduced a screening form to be completed before the initial assessment. We reserve the right to decline to take a client if this form shows that the client may not be suited to the service, or not a fit in clinic spaces available.
  • The first “assessment” session carries an additional fee. This is not  an attempt to make profit, it reflects the requirements of professional bodies to keep notes on file under data protection requirements for extended periods of time (often 10 years). This is an assessment session and we absolutely reserve the right to refuse to take clients if we feel it is clinically or otherwise appropriate (see other clauses). This session is usually required to be paid in advance and is subject to the cancellation policy.  The fee is for assessment only. At the initial assessment the client is offered the chance to identify whether they have focused goals, or whether they want the therapy to be client led and holistic. If no preference is stated, then it will be the latter.
  • If it becomes inappropriate to continue treating a client for clinical, safety, non cooperation, supervisors direction, or non payment reasons, including if the client has not revealed pertinent facts about their condition from the outset that effect appropriateness of ongoing treatment, the client will be discharged back into the care of the GP through therapy being terminated.
  • If the therapist feels at any stage, assessment or therapy, that there is a dynamic that is not appropriate, then therapy will be suspended at the therapist’s discretion in order to protect the well being of both parties, and the referral policy will apply. The therapist reserves the right at all times to refer if they feel it is clinically appropriate. The therapist may refuse to disclose the reason why in specific terms, since it may involve sensitive data.
  • If you “bug” or “harass” your therapist in any way [more formerly defined as repeated communinication of an unwanted or inappropriate nature: general shared interest emails are of course fine], the right to suspend therapy applies. Please remember this is a healthcare relationship.
    Please ask yourself “Would I send that message to my NHS doctor, dentist or an optician?”
  • You have read our cancellation policy at http://www.psychoanalysis.center/who/cancellation-policy
  • Repeated late payment will result in therapy being suspended. Paypal payments must be made within 48 hours after invoice, or prior to therapy. Payments made via paypal later than 2 days past the invoice date carry a £5 penalty charge and session suspension. Card payments are only possible via paypal. After this debt collection will occur. BACS is available.
  • Letters and requests to employers and universities to evidence mental health conditions will be charged at the session rate.
  • Safety instructions will be followed by the client and the client indemnifies the practitioner from any damage or injury at any level and to any person resulting in consultation or training. Safety precautions apply to the use of hypnotic or relaxation based processes or recordings, & must not be used when driving /operating machinery /while in the bath, or when being sleepy or asleep might be hazardous. Further safety advice given must be followed. Goods provided or suggested should be used strictly according to manufacturer’s instructions and recommendations.
  • No guarantee is offered of success, progress is dependant on the client’s actions and efforts. If you do not adhere to the agreed therapy plan, this is not the fault of the practitioner. You should carefully read “What to expect from therapy” before booking.
  • Informed consent is required from the client, and therefore if consent is withdrawn, as it the right of the client, the therapist can not be held responsible for the process not occurring.
  • Therapy is a cooperative process and therefore if the client does not carry out the personal work required within the therapy process, the therapist can not be held responsible for failure to progress.
  • Therapy requires regular attendance. If the client does not attend regularly, the therapist can not be held responsible for any failure to progress.
  • You must respect the anti-discrimination policy of the practitioner and affiliated bodies. You must not make false claims about the practitioner or his/her service. We have the right to stop therapy if you are offensive or misrepresent the service. You may not act inappropriately towards other service users or staff.
  • Private psychoanalysts and hypnotherapists can not officially diagnose, they can only refer to conditions indicated by case presentation and use clinical assessment forms, which may indicate a condition. For a clinical diagnosis a medical professional should be consulted.
  • We reserve the right to not take on, or continue with clients where ethnicity, identity, faith, intersection or other factors exceed the competence or appropriateness of the service. This may include issues that simply refer to an issue of ongoing cooperation. When there is any reason to doubt that the service suits the client, the therapist may choose to refer back to NHS and other care for the best interests of the client. This includes where the client attempts to dominate, usurp, deflect or otherwise control the therapy process away from it’s proper therapeutic goals. What should be expected in therapy is clearly defined in  the website page HERE
  • You understand that you must not attend for a session under the influence of drugs or alcohol other than properly used prescription medication. If this occurs treatment will be refused but you will be liable for the session fee. If you attend in an aggressive state, then appropriate self defence and health and safety applications will apply, and the fee will apply. Referral issues will then also apply.
  • The therapy relationship begins and ends at the therapy room. Basic queries are welcome by email or SMS but other questions should be presented during therapy sessions. Sessions follow a 55 minutes to the hour allocation although double sessions can be arranged. If seen in public minimal response will be shown in respect of confidentiality unless otherwise agreed. We do not engage in discussions by phone prior to therapy assessment since any opinions offered would be speculative, and since this is not contracted time.
  • Client information taken may be used in therapist’s supervisory sessions or for research or training purposes, but only if this data is anonymous and all identifying information is redacted. Client identity will be protected at all times in these scenarios. This includes audio and video recordings & photos, with client permission for advanced training. Audio recordings as well as notes may be used for ongoing service improvement. Such recordings are focused on the work and the practitioner, not the client. In the event of a complaint, all client data will be shared with legal counsel, supervisor and professional bodies involved.
  • It will be agreed with the client that a weekly or fortnightly session slot will be allocated. If the client changes this then they are cancelling the session contract and becoming “sporadic” attendees, meaning that the therapist only will fit them in at their convenience. If you cancel more than two slots in a row you loose your “slot”. (obviously if you settle the fee and have been absent for a reasonable reason this does not apply). Cancellation rules are HERE
  • It is not the responsibility of the therapist that clients may relocate, have educational related relocation or work related relocation. Where an amicable arrangement can not be arranged, the therapist reserves the right to cancel the arrangement if attendance is not regular.
  • Where attendance issues or any other issues result in a cancellation of attendance, the client agrees that the client care required of the therapist is cancelled and they will return themselves to GP care.
  • At any stage the client can withhold consent, or withdraw from therapy, although seven days notice is required to avoid paying session fees.
  • Data is gathered for clinical expertise and may be used in the event of a complaint, but is otherwise deleted after the appropriate time period. See data protection below.
  • Parents or guardians of those under 16 must state this clearly and state the age and details of the subject overleaf.
  • Confidentiality should be discussed at the first consultation if the client believes it is an issue.
    We remain subject to confidentiality according to UK LAW. (police warrants, court, people at risk etc)
  • Stuart’s Boundary Statement is at our main website.
  • Disciplined Personal Involvement is used in sessions. DPI enables clients to experience realistic cause and effect on the therapist or other person. This means that the therapist will, in a disciplined manner, reflect emotional response and feelings to the behaviours and comments of the client, in order to provide learning opportunity. They may also where appropriate factors to identify them as irrelevant. (for example if they have back pain and wince, so you know it is the back pain and not anything you have said).
  • You agree to the complaints policy http://www.psychoanalysis.center/who/complaints
  • Note contact your therapist by Email or SMS, NOT with phone calls which will be auto-blocked. This is to stop sales calls and disruptive calls when in clinic or driving.
  • You will adhere to the data protection policy published on this site. HERE
  • if you are referred as not suitable for therapy with us, then you should use ( and therefore search for) the commercial search engines “Counselling Directory”, “Psychotherapy Directory”, “Hypnotherapy Directory”, the “National Council of Psychotherapists”, the “National Association of Counsellors Hypnotherapists and Psychotherapists” to find an alternative. If referred back to primary care then contact your GP for referral via the NHS.
  • Please note that sessions are booked with the named client or clients only. You may not decide to give your session time to another person, even a family member or spouse. The therapist maintains the right to choose whether to accept or not accept any potential client, and the session contract is ONLY between the therapist and the named client(s). This still applies if the 3rd party has historically been a client.

Key words

Ethical therapists, ethical psychotherapy, critical psychotherapy, ethical practice in therapy, ethical and legal practice as a counsellor, ethical practice in therapy, counselling, psychotherapy, hypnotherapy, psychoanalysis, NLP, CBT, CBASP, MBCT, MBSR, Hypnosis