Terms and Conditions


Terms and conditions of all therapy provision

Please be sure to read these in detail and be aware that by booking any session, at any stage you are accepting these conditions.

These conditions are for your protection

These terms and conditions are to ensure that where ever possible, appropriate support is provided. This is in your interest and is intended to be consistent with NICE guidelines.

They are also designed to ensure a fair contract for your therapist. Your therapist has legal representation and will defend their position.

These conditions will be strictly adhered to

For your protection we will enforce the boundaries that these conditions require. These terms and conditions effective 23.01.2019 replace all previous versions.

The following is agreed by the client or by the client’s parent or guardian on their behalf: Do not book a session if you do not agree. By booking you are agreeing.

  • Any medical condition has already been presented to a medical doctor for any medical treatment. Medical conditions are not treated / diagnosed although recognised assessment protocols may be used. Weight loss can not be achieved without a sensible calorie controlled diet and exercise. Clients should discuss diets, exercise plans and weight loss with their medical doctor. Failure to disclose known mental health, learning disability or medical condition assessments or diagnosis may result in the practitioner having to discontinue treatment and may invalidate any agreed course of treatment or case management. We work with people with diagnosis according to NICE and other guidelines. We are not a statutory body and therefore may have to refuse some cases because of limits within our service. Any treatment offered is within psychotherapy, psychoanalysis, hypnotherapy and complementary therapy competencies (including variations such as coaching, NLP, CBT and so forth).
  • If your appointment is not reflected in the Google Cal system, and is not otherwise confirmed by private message (SMS / email) then you do not have an appointment.
  • The first “assessment” session carries an additional fee. This is not  an attempt to make profit, it reflects the requirements of professional bodies to keep notes on file under data protection requirements for extended periods of time (often 10 years). This is an assessment session and we absolutely reserve the right to refuse to take clients if we feel it is clinically or otherwise appropriate (see other clauses). This session is usually required to be paid in advance and is subject to the cancellation policy.  The fee is for assessment only.
  • If it becomes inappropriate to continue treating a client for clinical or non payment reasons, the client will be discharged back into the care of the GP through therapy being terminated.
  • If the therapist feels at any stage, assessment or therapy, that there is a dynamic that is not appropriate, then therapy will be suspended at the therapist’s discretion in order to protect the well being of both parties, and the referral policy will apply. The therapist reserves the right at all times to refer if they feel it is clinically appropriate. The therapist may refuse to disclose the reason why in specific terms, since it may involve sensitive data.
  • You have read our cancellation policy at http://www.psychoanalysis.center/who/cancellation-policy
  • Repeated late payment will result in therapy being suspended. Paypal payments must be made within 48 hours after invoice, or prior to therapy. Payments made via paypal later than 2 days past the invoice date carry a £5 penalty charge. Card payments are only possible via paypal. After this debt collection will occur. BACS is available.

  • Safety instructions will be followed by the client and the client indemnifies the practitioner from any damage or injury at any level and to any person resulting in consultation or training. Safety precautions apply to the use of hypnotic or relaxation based processes or recordings, & must not be used when driving /operating machinery /while in the bath, or when being sleepy or asleep might be hazardous. Further safety advice given must be followed. Goods provided or suggested should be used strictly according to manufacturer’s instructions and recommendations.

  • No guarantee is offered of success, progress is dependant on the client’s actions and efforts. If you do not adhere to the agreed therapy plan, this is not the fault of the practitioner.

  • You must respect the anti-discrimination policy of the practitioner and affiliated bodies. You must not make false claims about the practitioner or his/her service. We have the right to stop therapy if you are offensive or misrepresent the service. You may not act inappropriately towards other service users or staff.


  • We reserve the right to not take on, or continue with clients where ethnicity, identity, faith, intersection or other factors exceed the competence or appropriateness of the service. This may include issues that simply refer to an issue of ongoing cooperation. When there is any reason to doubt that the service suits the client, the therapist may choose to refer back to NHS and other care for the best interests of the client.
  • You understand that you must not attend for a session under the influence of drugs or alcohol other than properly used prescription medication. If this occurs treatment will be refused but you will be liable for the session fee. If you attend in an aggressive state, then appropriate self defence and health and safety applications will apply, and the fee will apply. Referral issues will then also apply.

  • The therapy relationship begins and ends at the therapy room. Basic queries are welcome by email or SMS but other questions should be presented during therapy sessions. Sessions follow a 55 minutes to the hour allocation although double sessions can be arranged. If seen in public minimal response will be shown in respect of confidentiality unless otherwise agreed.

  • Client information taken may be used in therapist’s supervisory sessions or for research or training purposes, but only if this data is anonymous and all identifying information is redacted. Client identity will be protected at all times in these scenarios. This includes audio and video recordings & photos, with client permission for advanced training. Audio recordings as well as notes may be used for ongoing service improvement. Such recordings are focused on the work and the practitioner, not the client.


  • Data is gathered for clinical expertise and may be used in the event of a complaint, but is otherwise deleted after the appropriate time period. See data protection below.
  • Parents or guardians of those under 16 must state this clearly and state the age and details of the subject overleaf.

  • Confidentiality should be discussed at the first consultation if the client believes it is an issue.
    We remain subject to confidentiality according to UK LAW. (police warrants, court, people at risk etc)

  • Stuart’s Boundary Statement is at our main website.

  • Disciplined Personal Involvement is used in sessions. DPI enables clients to experience realistic cause and effect on the therapist or other person. This means that the therapist will, in a disciplined manner, reflect emotional response and feelings to the behaviours and comments of the client, in order to provide learning opportunity.

  • You agree to the complaints policy http://www.psychoanalysis.center/who/complaints

  • Note contact your therapist by Email or SMS, NOT with phone calls which will be auto-blocked.

  • You will adhere to the data protection policy published on this site. HERE  
  • if you are referred as not suitable for therapy with us, then you should use ( and therefore search for) the commercial search engines “Counselling Directory”, “Psychotherapy Directory”, “Hypnotherapy Directory”, the “National Council of Psychotherapists”, the “National Association of Counsellors Hypnotherapists and Psychotherapists”, the UKCP and the UKAHPP to find an alternative. If referred back to primary care then contact your GP for referral via the NHS.

Key words

Ethical therapists, ethical psychotherapy, critical psychotherapy, ethical practice in therapy, ethical and legal practice as a counsellor, ethical practice in therapy, counselling, psychotherapy, hypnotherapy, psychoanalysis, NLP, CBT, CBASP, MBCT, MBSR, Hypnosis